Questions? Contact us at [email protected] or call 1-866-977-SOAP (7627) M-F 9:00AM-5:00PM PST. 

How Do We Ship Your Orders? We ship our orders via UPS Ground or FedEx. Please note that we cannot ship to P.O. Box addresses or APO Addresses.

When Will I Get My Order? Orders will be processed for overnight shipping on the next business day, except Fridays. Orders placed Fridays before 12:00pm PST, will be processed for overnight shipping on Friday. Orders placed Fridays after 12:00pm PST will be processed for overnight shipping the following business day. Our ground shipping typically takes 7-10 business days for your order to arrive at your door. To determine the delivery estimate, we allow 1 to 2 business days for processing after you place your order. Once your order ships from the La Chatelaine warehouse, the estimated delivery time depends on the shipping method you choose during checkout. For example, overnight delivery will get your package to you one business day after the processing is complete.

Delivery estimates below include item preparation and shipping time:

Ground: 7-10 business days

2-day: 3-4 business days

Overnight: 2-3 business days

*We do not ship on Saturdays, Sundays or US holidays.

How Do I Track My Order?
If you have questions regarding your order or would like to track your order, please don’t hesitate to call us at 1-866-977-SOAP (7627), or send an email inquiry to [email protected]

International Orders:
At this time, La Chatelaine by Ton Savon only ships within the United States and Canada. Please call our Customer Service for shipping outside the USA at 1-866-977-SOAP (7627), Monday through Friday, 9:00 a.m. to 5:00 p.m. PST.